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SHIPPING
We currently ship to US and Canada addresses. Sorry, no other international shipping is not offered at this time.

To buyers from outside of the United States, please be aware that we will not ship any products that contain lithium ion batteries outside of the United States

Orders are usually shipped within 48 hours after payment is received (excludes Sat and Sun).

Please verify your address during checkout. We are not responsible for any wrong or undeliverable addresses.


RETURNS & EXCHANGES
We stand behind our products 100% and each has been carefully inspected by us. However, we're aware that in the real world issues do occur, and we will strive to provide a solution whenever one is needed. We recognize that we couldn't be in business without our customers, and our job is to make sure you're satisfied with your shopping experience.

Should you need to return or exchange an item, please contact us first (email: hdenow@shophde.com) to obtain a Return Merchandise Authorization (RMA) number. Include your order number and the specific reason for return. Returns without RMAs will not be honored.

Please be advised:


Requests for exchange or refund must be placed within 14 days of receipt.
Shipping & handling charges are not refundable.
Buyers are responsible for paying the shipping & handling charges for returns/exchanges.
Product must be returned in its original package, along with any accessories the item came with.
Returns on personal garments and personal items such as hair and skin care products are not acceptable for return or exchange.
Last Updated: 23 Jan 2013 07:39:40 PST home  |  about  |  terms  |  contact
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